Returns and Exchanges

We guarantee the quality and individuality of all our products. As a result of the handcrafted nature of our products, many items will vary slightly in color and/or size.

If you are not completely satisfied with your Artesanos purchase or gift, please return the package within 14 days to the address below:

Ryffligässchen 5
3011 Bern

Upon receipt of your return, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes. Please note that shipping fees are non-refundable.

If your item arrives damaged, we will work with you to replace it as quickly as possible. Email us at Please reference the order number found at the top of the order confirmation email.

If you have any questions about our return, exchange, or damage policies, please contact Artesanos here.

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