Returns and Exchanges

We guarantee the quality and individuality of all our products. As a result of the handcrafted nature of our products, many items will vary slightly in color and/or size.

If you are not completely satisfied with your Artesanos purchase or gift, please return the package within 14 days to the address below:

ARTESANOS GmbH
Ryffligässchen 5
3011 Bern
Switzerland

Upon receipt of your return, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes. Please note that shipping fees are non-refundable.

If your item arrives damaged, we will work with you to replace it as quickly as possible. Email us at office@artesanos.ch. Please reference the order number found at the top of the order confirmation email.

If you have any questions about our return, exchange, or damage policies, please contact Artesanos here.

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