FAQ

DO I NEED TO REGISTER TO PLACE AN ORDER?
No, you can select guest checkout, avoiding the registration process. Please note if you have an account it will make it easier should you need to return or exchange a purchase.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, MasterCard, PayPal, Post Finance Card & Invoice

WHAT ARE YOUR DELIVERY COSTS?
All information on our shipping & delivery costs can be found here

DO YOU OFFER WORLDWIDE SHIPPING?
No. Currently, we only deliver in Switzerland and EU Countries.

CAN YOU DELIVER TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?
Your delivery address does not have to match your billing address. You can specify an alternative delivery address on checkout.

HOW DO I TRACK MY ORDER?
We use Swiss Post to send our parcels. Once your package is shipped, we will email you with the tracking number and you can then track your parcel online.

WHEN WILL I RECEIVE MY ORDER?
We aim to ship goods within 48 hours of order confirmation. We ship Monday to Friday (except public holidays). Our standard delivery times are 3 to 10 business days. Artesanos cannot be responsible for third party delays in transit.

AN ITEM IS MISSING FROM MY ORDER, WHAT DO I DO?
Check your dispatch note first (the form inside your parcel) to see a list of the exact items that should have been delivered. We want to make sure that you get the item you want, so please contact orders@artesanos.ch for details on how we can help you.

HOW DO I CANCEL AN ORDER?
Please contact us should you need to cancel an order and prevent shipment. If an order has already been dispatched, you will need to follow the normal returns procedure.

WHAT IS ARTESANOS RETURNS POLICY?
Our returns policy can be viewed here.

HOW LONG WILL MY REFUND TAKE?
Please refer to our returns policy.

CAN I PRE-ORDER AN ITEM?
Yes, we do have the option to pre-order an item. You can choose between being charged for the item on pre-order or once the item becomes available to purchase online

HOW OFTEN ARE ITEMS RESTOCKED?
Restock of items varies because all of the items from Artesanos are handmade by artisans throughout the world. We will always try to update you as frequently as possible regarding new shipments. If a product is out of stock, you can sign up for the waitlist on the product page to be notified as soon as it becomes available.

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